Refund policy

Last updated: August 13, 2026

At Nook Took, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

Returns

To be eligible for a return, your item must be:

Unused and unassembled
In the same condition that you received it
In its original packaging
Complete with all original parts and accessories
Accompanied by your order number or other proof of purchase

To request a return, please contact us at:

info@nooktook.com

Please include your order number and a brief explanation of the reason for your return.

Do not send your order back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Return shipping

Unless the item is defective, damaged, incorrect, or otherwise not as described, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will provide appropriate instructions for returning the item.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, incomplete, or you receive the wrong product, please contact us at info@nooktook.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or video showing the damage or problem
Photos of the packaging, if applicable

We will review the issue and work with you to find an appropriate solution, which may include a replacement, replacement parts, or a refund.

For missing or damaged individual parts, please contact us before returning the entire product. We may be able to provide replacement parts without requiring a full return.

Non-Returnable Items

We generally do not accept returns for:

Items that have been assembled or partially assembled
Items that have been used or modified
Items damaged after delivery due to improper assembly, use, or handling
Items that are missing parts or accessories due to customer handling
Gift cards

Sale items may be returned under the same conditions as regular-priced items unless otherwise stated on the product page.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the fastest option is to request a return for your original item. Once the return has been received and approved, you can place a new order for the item you would like.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have the right to cancel your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.

The withdrawal period does not affect any additional rights provided by applicable EU consumer protection legislation.

To exercise your right of withdrawal, please contact us at:

info@nooktook.com

The item should be returned in accordance with the applicable legal requirements and, where possible, in its original packaging and unused condition.

This section does not limit any mandatory rights you may have under applicable EU consumer law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at:

info@nooktook.com

Order Cancellation

If you need to cancel an order, please contact us at info@nooktook.com as soon as possible.

We will do our best to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.