Shipping policy

Thank you for shopping with Nook Took, operated by FN ECOM LLP, a Limited Liability Partnership registered in England and Wales.

Registered Office:
STONEY WORKS
8 STONEY LANE
LONDON
UNITED KINGDOM
SE19 3BD

1. SHIPPING AVAILABILITY

We currently ship to countries and regions where delivery options are available at checkout.

If your country is not available at checkout, we are currently unable to offer delivery to that destination.

Shipping availability, estimated delivery times, and shipping costs are calculated and displayed at checkout based on your delivery address and the shipping method selected for your order.

We reserve the right to limit or restrict shipping to certain destinations where delivery may not be available.

2. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or dispatched on weekends or public holidays.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume. If a significant delay is expected, we will make reasonable efforts to notify you.

3. ORDER FULFILLMENT

Some orders may be fulfilled and shipped by third-party fulfillment partners. Depending on the product and destination, orders may be shipped from locations outside the United Kingdom.

Processing and delivery times may vary depending on the product, fulfillment location, and delivery destination.

4. DELIVERY TIMES

Estimated delivery times depend on the destination and the shipping method selected at checkout. The estimated delivery time for your order will be shown at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Total delivery time includes both order processing time and shipping transit time.

5. SHIPPING COSTS

Shipping costs, where applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order details, package characteristics, and shipping method selected.

6. ORDER TRACKING

Where tracking is available, a tracking number will be sent to the email address provided during checkout once your order has been dispatched.

Tracking information may take up to 48 hours to become active after the shipment has been handed over to the carrier.

7. CUSTOMS, DUTIES AND TAXES

For international orders, customs duties, import taxes, VAT, or other import-related charges may apply depending on the destination country and the applicable local regulations.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer.

Customers may be contacted by the carrier or customs authorities to pay applicable import charges before or upon delivery.

Customers are responsible for complying with applicable laws and requirements relating to the importation of products into their country.

8. DELIVERY ADDRESS

Please ensure that your shipping address, email address, and other contact information are correct and complete before placing your order.

FN ECOM LLP is not responsible for delays, failed deliveries, returns, or additional costs resulting directly from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible at info@nooktook.com.

We cannot guarantee that delivery information can be changed after an order has been processed or dispatched.

9. LOST OR DELAYED ORDERS

If your order appears to be delayed or has not arrived within the estimated delivery period, please contact us at info@nooktook.com so that we can review the shipment status.

Where applicable, we will work with the shipping carrier or fulfillment partner to investigate the status of the shipment.

Please note that estimated delivery dates may vary, and delays caused by carriers, customs, or other circumstances beyond our reasonable control may occur.

If a shipment is confirmed as lost by the carrier, we will review the available resolution options in accordance with our Refund Policy.

10. DAMAGED ORDERS

If your order arrives damaged, please contact us at info@nooktook.com within 7 days of delivery.

Please include your order number and clear photos of the outer packaging, shipping label, and damaged product. Where possible, please keep the original packaging until the issue has been resolved.

We will review the information provided and work with you to determine an appropriate solution in accordance with our Refund Policy.